PRECIOUS MARBLE LIMITED– PRIVACY STATEMENT
What information does Precious Marble Ltd collect?
When you place an order with Precious Marble Ltd in store or via our telesales department, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Your name, address and contact details may be shared with our delivery contractors to ensure that we can fulfil our contractual arrangement with you to deliver the products and services you purchase from us.
Precious Marble hold this information for the full period of the goods guarantee to allow us to commit to the guarantee and send out our service managers if required.
Delivery contractors who deliver to you directly will be passed your full contact details, that you provide us, to allow them to fulfill this requirement.
If you choose to contact us using the chat functions enabled on our websites, these are supported by selected third party providers who will store details of the chat securely on their own servers for 12 weeks.
If you request a sample from us then we will share your name and address details with our delivery contractors who will only use this for providing you with this sample. Once this has been provided, your details will be deleted.
If you request a service or a repair from us this will normally be completed by Precious Marble personnel, however there may be instances where we ask a third party to repair your item, at which point we will share your name and address details with our service team who will use this only for providing you with the repair service.
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it for the purposes discussed with you e.g. to arrange for delivery of the item purchased.
If you choose to communicate with us by telephone, this information will be stored for our records and will be retained securely for 12 weeks.
Finance Applications: If you wish to enter into a finance agreement to purchase worktop or tiles, we will facilitate this for you by passing your information to the finance providers with whom we have agreed arrangements in place. The finance providers are third party data controllers and are therefore responsible for any information that you provide to them. More information about how they use your information can be found within their Privacy policies detailed in the links below:
Omni Capital Retail Finance Limited
Tower 42 | 25 Old Broad Street | London | EC2N 1HQ
Tel:0333 240 8318 between 9am-5pm Mon-Fri
Precious Marble enable you to set up a direct relationship with these providers. The third-party finance providers may, for example, ask credit reference agencies about you, keep records to help them decide whether to grant credit and to provide you with finance. Once the finance company have accepted your application for finance, Precious Marble only keep records in relation to which finance provider you have entered into an arrangement with in order to finance your purchase with us, as well as the loan terms and the value of the finance requested. If an initial provider approached decides not to offer you a finance agreement, we will pass your information to alternative providers who may carry out their own credit searches. Once the worktops or tiles has been delivered, the application details will be removed from the Precious Marble Ltd systems.
VAT Refunds: We will never ask you to provide us with sensitive personal data unless we require it to complete your requests. This may be if you are exempt from VAT in relation to a disability, in which case we may require data relating to your physical or mental health in order to make arrangements requested by you. If you choose to provide this sensitive personal data to complete your request, we will only use it for the specific reasons discussed with you.
Information Precious Marble Ltd receives from other sources: We may also collect information about you from other sources, and combine such information with information we hold about you, including where:
- Our trusted partners have collected information about you, and you have consented to disclosure to us. For example, you may have entered a competition with a third party and given your consent for your details to be shared with Precious Marble Ltd for the purposes of entering a prize draw or receiving a product discount;
- Information is available about you publicly, or is aggregated or anonymized by a third party. For example, we may apply demographic analysis of your postcode such as average household size, and average income, and the general location;
- You provide information to us through your use or interaction with our social media channels.
Privacy Statement – “The Finer Details”
Precious Marble Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, suppliers and employees and will only collect and use personal data in ways that are described here, and in a way, that is consistent with our obligations and your rights under the law.
- Information About Us
Precious Marble Limited
Registered in England under company number 9003590
Unit 11-13 Medbury Lane, Elstow, MK42 9YH
VAT number: 996738245
Data Protection Officer: Evelyn Oral
Email address: firstname.lastname@example.org
Telephone number: 01234 348590
- What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
- What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
- What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about our or collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
- The right to access the personal data we hold about you. Part 10 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. we do not use your personal data in this way
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
- What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
- Email address;
- Telephone number;
- Banking details;
- Business name;
- Job title;
- How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Providing and managing your account.
- Supplying our product/services to you. Your personal details are required in order for us to enter into a contract with you.
- Personalising and tailoring our products/services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by using the unsubscribe button at the bottom of our mailers email@example.com)
With your permission and/or where permitted by law, we may also use your personal data for our own marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
- How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.
- Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 3 weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
For the attention of Evelyn Oral:
Email address: firstname.lastname@example.org
Telephone number: 01234 348590
Postal Address: Unit 11-13 Medbury Lane, Elstow, MK42 9YH
- Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.